Using the Mobile App

Where do you download the Axsy Emergency Response Mobile App?
To download the Axsy Emergency Response Mobile App on an iOS device, please use this link from the App Store: https://apps.apple.com/us/app/axsy-emergency-r...
Thu, 28 May, 2020 at 11:45 AM
Logging In to the Mobile App
Logging into the Axsy Emergency Response App entails logging into Salesforce.  By default, the login screen is for a Production Org. To login to a Sandb...
Thu, 28 May, 2020 at 11:49 AM
Accessing the Visit Calendar
The Axsy Emergency Response App has a calendar that displays, by default, all Visits 18 days before and 27 days after the current day. 1. Log in to the ...
Thu, 28 May, 2020 at 11:52 AM
Navigation
The Axsy Emergency Response App has a similar UI to Salesforce Mobile Emergency Response Console. 1. When you first Log In, you will be directed to the ...
Thu, 28 May, 2020 at 11:55 AM
Working Offline
1. When no internet connection is available, a message will alert the user that the app is operating offline.  2. A grey banner will remain at the ...
Thu, 28 May, 2020 at 12:07 PM
Logging Out of the Mobile App
1. To log out of the Axsy Emergency Response App, navigate to Settings and select Manage Account. See here for more on navigating the app: Navigation ...
Thu, 28 May, 2020 at 12:08 PM
Refreshing Data
To pull-to-refresh and manually refresh data from Salesforce, swipe down and then release when you see the spinning animation. If the app has internet conne...
Thu, 28 May, 2020 at 12:09 PM
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